Domestic Abuse

The Silent Solution

The Silent Solution system is a system for victims of domestic abuse who might be afraid of further danger and escalation of harm if they are overheard when calling 999 in an emergency.

  • When somebody calls 999, an operator will ask which emergency service is required.
  • If the caller is unable to audibly signal to the operator, the call will be forwarded to an operating system.
  • If 55 is then pressed by the caller, the system will detect this.
  • The operator will then transfer the call to the relevant police force as an emergency.


If your concern is about immediate risk call 999

Domestic Abuse Helpline – 0161 636 7525

Manchester Womens Aid – 0161 660 7999

LGBT Domestic Violence Helpline – 0300 999 5428

Saheli Asian Womens Project – 0161 945 4187

Community Helpline Language Service(Urdu and Punjabi) – 0161 636 7525

Greater Manchester End The Fear

Manchester Social Care (for adults and children) – 0161 234 5001

Help for perpetrators: If you feel you may be about to hurt someone visit or call 0808 802 4040.

Men's Advice Line

Men’s Advice Line is a team of friendly Advisors who will listen and believe the person, offer non-judgmental support, practical advice and information.

Their focus is to increase the safety of men experiencing domestic abuse (and the safety of any children).



SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.

They work with organisations across the UK to transform the response to domestic abuse. They provide guidnace and training to health and care professionals.


Karma Nirvana

Karma Nirvana is an award-winning British human rights charity supporting victims of honour-basedabuse and forced marriage. Honourcrimes are not determined by age, faith, gender or sexuality, we support and work with all victims.

As well as running a national helpline to support victims in immediate danger, Karma Nirvana offers training to professionals and works with the Police, NHS, Social Services, local government and teachers.

They provide a range of education to understand and tackle honour-based abuse through accredited training programmes, seminars, conferences and workshops.

Young Women's Trust

Work It Out is a free service that offers support for women aged 18 – 30. Work It Out unlocks your potential: building skills, strong mental health and opening up opportunities for your future.



The charity Refuge says that the National Domestic Abuse helpline has seen a 25% increase in calls and online requests for help since the lockdown.

Domestic abuse, violence and neglect should still be reported at this time.

Don’t ignore it, report it – 0161 770 7777

If you need to talk to someone…

If you want to access support over the phone, you can call:

National Domestic Violence Helpline – 0808 2000 247

Women’s Aid

A grassroots federation working together to provide life-saving services and build a future where domestic violence is not tolerated.

  • Connect to a support worker with their instant messaging service
  • Send an email to one of our support workers.
  • Get help on housing, safety planning, dealing with police and more.
  • Speak to other women in the supportive community of survivors.
  • Listening to survivors
  • Campaigning and influencing
  • Training and qualifications
  • Research and publications

Galop, the LGBT+ anti-violence charity

Advice and support to people who have experienced biphobia, homophobia, transphobia, sexual violence or domestic abuse.

Telephone: 0800 999 5428



Greater Manchester End The Fear

Anybody who is experiencing domestic or sexual violence can find help, support and advice here. They also provide support to people who know someone who may be being abused. They want to encourage victims of domestic and sexual violence in Greater Manchester to find the courage to come forward and seek support and help. Find out about your local services by ringing the help lines on this website.


Domestic abuse and Covid-19 - Supporting our service users and colleagues

Police across the UK, including in Manchester, are expecting a rise in domestic abuse incidents, due to the extra tension within a family who are isolated.

It is feared that abusers will manipulate the Covid-19 situation to take advantage of their power and control over a victim.

As our MLCO and TLCO teams are on the frontline in the community, we have a key role in identifying and supporting people.

For example, we need to be aware of families and carers who may be struggling more than usual at this difficult time, and for those in the community who are receiving End of Life care and could be at risk of abuse.

Domestic abuse is more than physical violence.

It can also include, but is not limited to coercive control and ‘gaslighting’, economic abuse, online abuse, verbal abuse, emotional abuse and sexual abuse. All could be exacerbated by a period of lockdown.

All staff should make themselves familiar with the latest government guidance around domestic abuse:

Domestic Abuse Aware Practice

We are an IRIS (Identification and Referral to Improve Safety) practice which means you can talk to our doctors, nurses and other staff working here, if you are being hurt or controlled by your current or ex-partner or are afraid of someone at home or a member of your family.

Read more about how being an IRIS practice can help you.